How does connecting a payment card online work (registration)?

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Registration Step: When you order your Vezo wearable online, you will be prompted to connect a payment card through Fidesmo, a third-party European PCI DSS Visa & Mastercard approved token requester. This is what we call the “registration step,” in which an encrypted token is assigned to your card. None of your credentials are stored by Vezo and are only …

How do I return an item that I bought with my wearable?

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Your physical card linked to this device has been transformed into an encrypted token. As a result, you may be required to present your physical card linked to your ring, along with the necessary receipts, to the merchant when processing a return. If you encounter any issues, please contact your bank for further assistance.

How can I check my recent Vezo Pay transactions?

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Your Vezo Pay transactions will appear on your bank statement alongside your physical card transactions. VezoPay does not store any personal information, transactions, credentials, or bank card details during use, registration or activation on the app or website for absolute security.

Can I pay with Vezo Pay in any country?

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Yes, as long as the terminal supports Visa or Mastercard contactless payments. You can tap and pay with your Vezo wearable at any Visa or Mastercard contactless terminal worldwide.

When trying to connect my payment card, I get the error “Your card issuer hasn’t connected to Vezo Pay.” Why?

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This means your card issuer (Bank) has not enabled the payment card for use with Vezo Pay. Check our supported payment cards page to see if your card is compatible. If your bank has not yet enabled Vezo, don’t worry! Our team is actively working to onboard all major banks in South Africa. In the meantime, you can open an …